Ragnar Armoury - Frequently Asked Questions (FAQ)

1. What products do you offer?

At Ragnar Armoury, we specialize in a wide range of handcrafted Viking weapons and Norse-inspired gear, including:

  • Hand-Forged Viking Axes – Battle axes, decorative axes, and functional axes.
  • Norse Shields – Authentic Viking shields, wall decor, and battle-ready designs.
  • Viking Swords – Scandinavian swords, medieval swords, and Damascus steel blades.
  • Thor’s Hammers – Mjölnir replicas and unique designs.
  • God of War Collection – Kratos Blades, Leviathan Axe, and inspired designs.
  • Damascus Steel Knives – Folding knives, hunting knives, chef knife sets, skinner knives, and more.

Our collection continues to expand with new handcrafted Viking products regularly!

2. Do you ship worldwide?

Yes! We proudly ship worldwide. No matter where you are, you can wield the power of Ragnar Armoury's legendary craftsmanship.

3. How long does shipping take?

Shipping times vary depending on your location:

  • USA & Canada: 5-10 business days
  • Europe: 7-14 business days
  • Rest of the World: 10-20 business days

We also offer express shipping options — contact us for details!

4. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit/Debit Cards
  • Apple Pay
  • Google Pay
  • Paypal

5. Do you offer custom orders?

Absolutely! We can custom craft Viking axes, battle swords, shields, and more to your exact specifications. Contact us directly to design your one-of-a-kind Viking weapon.

6. What materials do you use?

Our weapons and tools are made from high-quality, battle-tested materials, including:

  • High Carbon Steel
  • Damascus Steel
  • Stainless Steel
  • Hand-carved wood handles
  • Leather wraps

We ensure every piece is durable, balanced, and built to last — whether for display or combat.

7. What if my order is damaged or defective?

We take great care in packaging, but if your order arrives damaged or defective, please contact us within 48 hours of delivery. We’ll make it right with a replacement or refund.

8. Do you offer returns or refunds?

Yes! If you’re unsatisfied for any reason, we accept returns within 15 days of delivery. The item must be unused and in its original condition.

9. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track your package directly on our website or through the courier's site.

10. How do I contact Ragnar Armoury for support?

We provide 24/7 customer support. You can reach us anytime through:

We’re here to help — day or night!

11. Why choose Ragnar Armoury?

  • Expert Craftsmanship: Each piece is hand-forged with precision and care.
  • Wide Collection: From Viking axes to Damascus steel knives, we’ve got it all.
  • Worldwide Shipping: No borders, no limits — we ship to you wherever you are.
  • 24/7 Support: We’re always here to answer your questions.
  • Authentic Viking Style: Designed to capture the spirit of the Norse warriors.

Join the Ragnar Armoury family and bring the legacy of the Vikings to life with every swing, strike, and slice!


Ready to gear up like a true Viking warrior? Browse our collection now!

Answers

Frequently asked questions

Search below, or pick a topic. If your question is not here, message us - a real person answers.

Everything in the store is made in our own workshop - we are not a dropshipper reselling someone else's catalogue.

  • Viking axes - hand axes, bearded axes and full battle axes
  • Shields - carved wooden shields and steel prop replicas
  • Swords - Norse blades plus film and game replicas
  • Hammers - Mjolnir and Stormbreaker builds
  • Damascus knives - chef sets, hunting, skinner and folding knives
  • Helmets, spears and horn mugs

New pieces are added regularly. If you want something we do not list, we will make it - see the custom order question below.

  • High carbon steel - our workhorse for axes and swords
  • Damascus steel - 1095 and 15N20 folded to 288 layers
  • Stainless steel - where corrosion resistance matters more than edge
  • Hardwood handles - rosewood, walnut and olive, fitted by hand
  • Leather - grips, wraps and sheaths
  • Buffalo horn - drinking vessels, sealed and food safe

If you are not sure which steel suits your piece, ask us - we will tell you honestly what we would choose.

Most blades arrive with a working edge. If you want a piece blunted for display, a costume or a household with children, tell us in the order notes and we will finish it that way at no extra cost.

Wall pieces come ready to hang. Shields have a strap and grip, and larger swords can be supplied with a stand on request.

Free shipping - no minimum order - to the United States, Canada, Europe and the UK, plus UAE, Singapore, South Korea, New Zealand, Mexico, Colombia and Iceland.

Everywhere else is a flat $39, shown at checkout before you pay. We do ship worldwide.

Two parts: making it, then shipping it.

In the workshop: standard items leave within about a week. Custom pieces take around 3 weeks.

In transit:

  • United States - 5 to 10 working days
  • Canada - 7 to 12 working days
  • Europe and the UK - 7 to 12 working days
  • Rest of the world - varies, ask us for an estimate

Need it by a certain date? Ask before you order and we will tell you honestly whether we can make it.

Europe: no. We ship Delivered Duty Paid, so duty, import tax and VAT are already covered by us. The checkout price is the final price.

United States: no. We are American owned and ship from the USA, so there is no customs process at all.

Elsewhere: any local import charges are set by your own customs office and are not included. Message us before ordering and we will tell you what to expect.

Every order ships tracked. You get an email with the tracking number as soon as your parcel leaves the workshop.

Follow it any time on our Track your order page. If the email has not arrived, check your spam folder, then send us your order number and we will look it up the same day.

You have 24 hours from purchase to cancel. After that the order moves to our processing department and work begins.

If you need to change a detail - size, engraving, colour - email us straight away. If we have not started forging, we can usually still adjust it.

You have 15 days from delivery to request a return, for any reason. The item must be unused and in its original packaging.

Email support@ragnararmoury.com first - we will approve it and send you a return label. Please do not send anything back before contacting us.

Custom and personalised pieces cannot be returned unless they arrive faulty, because they were made only for you. Gift cards are also non-returnable.

Once your return reaches us we inspect it and email you the outcome the same day.

Approved refunds go back to your original payment method within 10 business days. If more than 15 business days have passed since approval and nothing has landed, email us and we will chase it.

Inspect your order when it arrives. If anything is damaged, defective or simply not what you ordered, email us with photos and we will replace it or refund you.

If we sent the wrong product, we cover the return shipping and send the correct piece at no extra cost.

If your order has not arrived within 4 weeks, we issue a full refund immediately - no questions asked.

If tracking stops moving before that, tell us and we will open the claim with the carrier ourselves. You do not have to chase them.

Yes - it is a large part of what we do. Swords, axes, shields, helmets and engraved gifts, built to your size, your steel and your design.

Send us a sketch, a screenshot or just a description on our custom order page. You get a price and a realistic timeline within 24 hours, with no commitment.

Ordering for a group, a film set or a store? Use the bulk order page instead.

All major cards - Visa, Mastercard, American Express, Discover and Diners - plus PayPal, Shop Pay, Apple Pay, Google Pay, Amazon Pay and several local methods depending on your country.

Checkout runs on Shopify's secure payment system. We never see or store your card details.

Email support@ragnararmoury.com - a person reads every message and replies, usually within 24 hours.

You can also call +1 (914) 587-1024 between 4pm and 9pm EST, use the live chat on any page, or message us on Instagram, Facebook, TikTok or X.

No questions match your search. Message us and we will answer it.
Still have a question? Our smiths answer personally, usually within 24 hours. Contact us